Situational Intelligence is a proven approach that unites data from across an organization to provide the context needed for fast, confident decision-making.
Situational intelligence correlates, analyzes and visualizes massive amounts of disparate data to identify the crucial few items that require attention.
All types of data are useful in situational intelligence, including data from enterprise systems (ERP, CRM, etc.), operational systems (pumps, motors, etc), IoT devices (meters, sensors, etc.) and external systems (weather, social media, traffic, fires, etc.)
The Components of Situational Intelligence
Situational intelligence brings together business intelligence, operational intelligence and location intelligence. Data from every source is analyzed and visualized in a single solution to simplify decision-making.
The Benefits of Situational Intelligence
Organizations in a range of industries around the world use situational intelligence to reduce risk, increase safety and asset reliability, improve productivity, ensure regulatory compliance, raise customer satisfaction, lower costs and create new revenue opportunities.
Examples of how these businesses are utilizing situational intelligence to make fast, confident decisions include:
- Anticipate and respond faster to unplanned service disruptions
- Accurately match variability of customer demand with available capacity
- Identify and proactively address high-risk assets and situations
- Optimize asset and network performance
- Detect theft or fraud
- Perform root-cause analysis to determine why assets failed
- Prioritize operational tasks based on financial impacts
- Proactively inform customers of service delays or failures
- Improve cross-functional collaboration and communication
- Optimize personnel schedules under constantly-changing conditions